FAQ

2013/04/23

FAQ

About JAL HOTELS

Q1. What kinds of JAL HOTELS are there?

A1. JAL HOTELS has two brands of hotels, "Nikko Hotels International" and "Hotel JAL City". Both brands seek to ensure a pleasant, relaxing stay for all guests and strive to assure not only comfortable facilities and accommodations, but also warm hospitality.

Resevations

Q1. How do I make a reservation?

A1. Our website allows you to make reservations online 24-hours a day for all JAL HOTELS. Access via a mobile phone is also available in Japan. For more information, click here(Japanese only)
Telephone reservations are accepted at the JAL Hotels Resevation Center

Q2. When should I make my reservation?

A2. Both telephone and online reservations are accepted up to 350 days prior to your arrival. (Please note that in some instances, such as when price adjustments are being made by JAL Hotels, reservations cannot be made 350 days prior to arrival)

Q3. How can I cancel my online reservation?

A3. Cancel your reservation by clicking the "Confirm or Modify Reservation" button found on HOME of the JAL Hotels Website. Cancellation by phone is also available. Please feel free to contact the JAL Hotels Reservation Center or the hotel at which you made your reservation to cancel your hotel stay.

About Services in our Website

Q1. Are there any special services unique to the website?

A1. Once you become a member of "Web Members", you gain easy access to online reservations. You can also subscribe to our periodic email newsletter that delivers useful information on upcoming offers, campaigns and destination news.
For further information, click here.

Frequent Guest Program

Q1. Is there a members program for JAL HOTELS?

A1. JAL HOTELS promotes "My JALHotels" for Nikko Hotels International.For further information, click here.